Fraud Investigation: Investigate alleged scam cases on credit/debit cards according to Bank guidelines and regulatory requirements, including documenting case findings, evidence, and recommendations.
Coordination with Authorities: Work closely with Singapore Police Force's Anti-Scam Centre and other external agencies, providing required documentation and intelligence.
Case Management: Manage end-to-end scam fraud follow-up processes, including case conferences with customers when necessary.
Internal Collaboration: Collaborate with internal stakeholders to develop anti-scam strategies, escalate scam advisories, and provide guidance on emerging fraud trends.
Strategic Guidance: Lead case conferences and provide strategic recommendations for fraud prevention and mitigation.
