The Role
As the Vice President of Asia Services, you will provide the vision and leadership for our 180+ Professional Services talents across our 3 key markets in Asia: Japan, China, and APAC (India, ANZ and South East Asia). You will be responsible for driving successful implementation and post-implementation services across our entire portfolio of market-leading Life Sciences solutions: Commercial Cloud, Development Cloud and Quality Cloud.
At Veeva, our Professional Services team is a key differentiator. We are a dedicated in-house team of product experts, not generalists. Our mission is driven by successful product adoption and long-term value, not by services revenue. While running a profitable business, your core focus will be ensuring our products are implemented and used the right way to provide ever-increasing value for our customers.
In this role, you will set the Vision 2030 for Asia Services, and act as a key thought partner to our in-market General Managers. As a senior leader, you will also serve as the executive sponsor for our most critical customer implementations, guaranteeing their success and reinforcing Veeva's commitment to our customers.
What You'll Do
- Set the 2030 Vision for Asia Services, supporting the company mid-term growth plan define clear success measurements, enable growth, sustainable performance, and how the team will continue to deliver increasing value to our customers
- Lead a team of in-market Services leaders and ultimately mentor a 180+ person team across Asia
- Ensure team members are productive, manage team performance, drive manager excellence and develop our next generation of leaders
- Take ownership for the success of our implementation projects, personally handling critical escalations, and building trusted relationships with executive-level customers
- Run a profitable business. This includes accurate forecasting and full P&L ownership, and optimizing team utilization by managing the project pipeline and bench
- Partner closely with the in-market General Managers to align on business goals and ensure the Services team directly contributes to regional growth
- Lead by example. You are responsible for bringing Veeva's Vision and Company Values to life, creating an energized and cohesive culture across our diverse teams in Asia
Requirements
- 10+ years of experience in enterprise software professional services, with at least 5 years in a senior regional leadership role (e.g., Director, VP)
- Proven success in leading a large, geographically dispersed organization across multiple countries in Asia, including Japan and/or China, with strong cultural awareness
- Demonstrated P&L ownership for a services business, with strong skills in forecasting, profitability management, and resource optimization
- Proven success in managing project management and sponsorship for large implementations with scale and complexity
- Direct experience hiring and developing Professional Services talents across Asia
- Experience as a leader of leaders, with a clear track record of hiring, mentoring, and developing senior managers
- Strong executive presence and communication skills, with the ability to build trusted relationships and manage escalations with C-level customer stakeholders
- A collaborative leadership style with experience working in a complex matrixed organization, particularly in partnership with Sales, Strategy and Product teams
- Ability to set and execute a long-term strategic vision for a services organization
- Has the ability to travel 25% to 50% for engagements with Veeva teams and customers across Asia
Nice to Have
- Understanding of the Life Sciences industry (Pharmaceutical, Biotech, MedTech) and more specifically either the drug development or commercialization lifecycles
- Direct experience leading CRM implementations
- Direct experience leading implementations of content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, SharePoint
Perks & Benefits
- Global Employee Assistance Program (EAP)
- Fitness reimbursements
- Paid parental leave benefits
- Life insurance and Medical insurance benefits
- Veeva 1% Giving
