VET RECEPTIONIST

At Island Veterinary Clinic, we believe pets are family - and every client interaction should reflect the same level of care, professionalism, and trust as our clinical standards.

We are seeking a refined, service-oriented Veterinary Receptionist who takes pride in delivering an exceptional front-of-house experience.

The Role

As the face of our clinic, you will curate a seamless and reassuring experience for clients and their pets - from the first greeting to discharge.

Key Responsibilities

• Deliver a warm, polished, and professional client experience at all touchpoints
• Manage appointments with precision and efficiency
• Handle calls, WhatsApp, and enquiries with clarity and empathy
• Coordinate patient flow with the veterinary and nursing team
• Oversee billing, invoicing, and financial transactions accurately
• Facilitate smooth admissions and discharges
• Maintain a clean, calm, and premium reception environment

Who We're Looking For

• Naturally well-spoken, composed, and attentive to detail
• Strong interpersonal skills with a service-driven mindset
• Able to manage multiple priorities in a fast-paced clinical setting
• Genuine love for animals with a calm, reassuring presence
• Prior experience in veterinary / healthcare / premium customer service is advantageous

What We Offer

• A professional, respectful, and growth-focused environment
• Exposure to a high standard of veterinary care
• Structured training and development opportunities
• Staff benefits on veterinary services and premium pet nutrition
• Career progression into senior reception / client care roles

Employment Details

• Full-time
• Weekend rotation required
• Competitive remuneration aligned with experience and capability.