Vertex Tax System Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for

Vertex tax management systems and their integration with ERP platforms. This role

requires both taxation expertise and technical troubleshooting capabilities to ensure

accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities

Functional Support

Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and

Withholding Tax across different jurisdictions

Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and

Product Taxability Assignments

Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)

Ensure accuracy of tax rates, exemptions, and tax determinations

Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex

Support Tax Reporting and Compliance, including generating reports for tax filing

and audit purposes

Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy

Receive, analyze, and prioritize related support tickets

Provide timely solutions to users

Document resolution steps and knowledge base articles

Support system upgrades and patches

Monitor system performances and recommend improvements

Required Qualifications

Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, WithholdingTax)

5+ years experience with Vertex tax systems and ERP integrations

Knowledge of tax calculation rules, jurisdictions, and product taxability assignments

Proficiency in SQL and data analysis

Experience troubleshooting API integrations and data feeds

Understanding of tax compliance reporting requirements

Familiarity with SOX audit requirements for tax processes

Experience with FBDI & ADFdi for data imports and updates

Strong problem-solving skills for complex tax calculation issues

Ability to document and communicate technical solutions effectively