Job Scope
The Yo-Chi Venue Leader is responsible for creating great customer experiences by running a seamless venue operation.This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and full accountability to achieve commercial results.
Roles and Responsibilities
- Model ideal customer service standards and ensures every team member is committed to doing the same
- Deliver serviced-based training and coaching for Team Members and other venue leaders as required
- Manage all food inventory to maximise sales and profitability
- Drive a high level of product knowledge among the team through training
- Manage and lead all team members through the entire employment lifecycle
- Recruit and onboard new team members as required
- Record and act upon any identified hazards in the venue
- Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills
- Implement performance management plans with underperforming team members as required
- Work with the operations team on venue business planning, including local marketing and Communi-Chi
