Role Purpose
The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.
Roles and Responsibilities
- Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
- Address any customer concerns or issues with professionalism and care and address any escalated matters
- Ensure all food products are prepared to adhere to the respective operational procedures
- Manage all food inventory to maximise sales and profitability
- Ensure all team members adhere to all Yo-Chi policies and procedures
- Record and act upon any identified hazards in the venue
- Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
- Lead by example, demonstrating the standards of care and customer service that are expected of the team
