UX Designer

Key Responsibilities

Product Design and Delivery

• Understand the overall product strategy and assess the current UX state of the project.
• Contribute design screens and UX deliverables for active sprint work.
• Gather requirements from stakeholders and collaborate with the scrum team to define product needs.
• Co-create solutions with stakeholders, designers, engineers, and product managers.
• Design, prototype, test, and ship new product features.
• Lead research efforts to identify product growth opportunities or enhancements for existing product tracks.
• Analyse user feedback and user activity to continuously iterate and improve the user experience.

User Experience and Service Improvement

• Design seamless digital experiences that help citizens complete government services with ease.
• Address agency pain points and improve operational efficiency through better digital design.
• Use data and research insights to improve government services.
• Design reusable patterns and solutions that can be applied across products.
• Translate complex problems into clear user journeys, workflows, information architecture, and interaction patterns.
• Create intuitive, accessible, and easy-to-use designs for complex tasks.

Stakeholder Engagement

• Work with government agencies, internal stakeholders, and cross-functional scrum teams to inform product and design decisions.
• Balance user, business, and technical needs while making informed design trade-offs.
• Present design strategies, rationale, and decisions clearly and confidently to leadership and stakeholders.

Qualifications

• Product and User-Centric Mindset
• Strong desire to serve the public through the use of technology.
• Ability to translate complex requirements into clear user journeys, workflows, information architectures, and interaction patterns.
• Ability to balance user needs, business goals, and technical constraints.
• Experience using data and user research to support and justify design decisions.
• Ability to present design strategies and decisions to leadership and stakeholders with clarity and confidence.
• Strong interest in analysing user feedback and user activity to improve user experience.

Required Skills

• Design and Technical Skills
• Ability to handle complex tasks and turn them into intuitive, accessible, and user-friendly designs.
• Strong attention to detail and good problem-solving skills.
• Proficiency in design and prototyping tools such as Figma and Miro.
• Experience working in agile and cross-functional product teams.
• Frontend development knowledge would be an advantage.

Preferred Skills

• At least 6–8 years of professional experience in UX design, interaction design, or product design.
• Strong portfolio demonstrating complex problem-solving experience.
• Exposure to AI-driven experiences.
• Understanding of accessibility standards such as WCAG and how to design for diverse user groups.