Overview:
This position is based in Singapore and is responsible for leading a remote support team to manage global user feedback and complaints.
Key Responsibilities:
- Lead and manage an overseas BPO team to deliver high-quality support for both external users and internal stakeholders in the livestreaming business.
- Develop and optimize SOPs for handling payment disputes, content moderation, and withdrawal delays.
- Monitor user withdrawals and ensure compliance with anti-fraud measures.
- Provide training to the team on handling sensitive operational issues, including user conflicts and cultural differences.
- Collaborate with product teams to drive improvements based on user insights, particularly in features such as party games and voice rooms.
Requirements:
- Bachelor's degree in Management, Business, E-commerce, or a related field
- Have 3 years experience in user operations or customer support, including remote support team management
- Strong knowledge of content moderation and withdrawal risk control in social platforms
- Prior experience in managing overseas BPO teams is preferred
- Fluency in English, with flexibility to work shifts covering MENA and SEA time zones
Flamingo Recruitment Pte Ltd
EA License : 21C0588
