User Experience Designer

Role Type: User Experience / Product Design / Service Design

Location: Singapore

Experience Required: 3–5 years

About the Role

The UI/UX Designer for Client Experience (CX) designs intuitive, accessible, and customer-friendly digital journeys for various clientele projects. The role focuses on simplifying service experiences, improving task completion, reducing friction, and creating consistent, user-centred designs across web, mobile, and self-service touchpoints for different clients.

Key Responsibilities

• Conduct customer research, usability testing, journey mapping, and service experience analysis for multiple client projects.
• Design wireframes, prototypes, user flows, information architecture, and high-fidelity UI screens tailored to diverse client needs.
• Improve onboarding, form completion, navigation, service discovery, mobile usability, and accessibility across different client-facing solutions.
• Apply design system standards while tailoring interfaces for customer clarity and adoption in various projects.
• Partner with Product Managers and Engineers to translate insights into practical design specifications and implementation-ready artefacts.
• Use customer feedback, behavioural data, and usability findings to iterate and improve digital journeys for each client engagement.

Mandatory Requirements

• 3–5 years of hands-on UI/UX design experience for customer-facing digital products or platforms.
• Strong proficiency in Figma or equivalent design and prototyping tools, including reusable components, variants, and design handoff practices.
• Experience applying design systems, UI standards, and accessibility guidelines to create consistent, inclusive, and scalable customer-facing interfaces.
• Ability to conduct user research, usability testing, customer journey mapping, and service blueprinting to identify pain points and improvement opportunities.
• Good understanding of information architecture, interaction design, responsive design, mobile-first design, and form usability.
• Ability to translate customer feedback, behavioural data, and business requirements into clear design recommendations and practical product improvements.
• Strong collaboration skills to work effectively with Product Managers, Engineers, business stakeholders, and service owners in an agile delivery environment.
• Clear communication and storytelling skills to explain design rationale, trade-offs, and user impact to both technical and non-technical audiences.
• Basic understanding of front-end development concepts such as HTML, CSS, component behaviour, and design feasibility is preferred.
• Experience working on different clientele projects is mandatory.