Job Description

The Customer Technology Marketing Analyst supports the implementation and management of UPS's portfolio of technology applications and assists in deploying the go-to-market strategies for UPS technologies. He/She is required to gather data, analyse, and report on the performance of UPS's technology products and services contributing to business performance and improving customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

Assists Customer Technology Marketing Assistant Manager to implement Customer Technology plan
Collects market insights and analyses customer needs to develop value propositions for UPS technology applications
Assist in creating and maintaining internal and external collateral related to UPS technology applications
Coordinates and conducts User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications before launch
Maintain an understanding of current customer technology applications, and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
Supports the communication of UPS technology applications and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
Prepare, monitor and report on the performance of UPS technology products and develop initiatives to improve adoption rates
Assist in building business cases to gain support for technology applications enhancements
Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Qualifications/Requirements