UI/UX Designer

Responsibilities

1.      Craft seamless, visually engaging, user‑centered experiences aligned with business goals. This involves designing responsive interfaces, intuitive user flows and well‑structured information architecture, supported by interactive prototypes that enhance usability and foster user satisfaction.

2.      Develop a strong understanding of the business requirements and context of the service being designed and translate into design solutions that balance user needs with design standards and technical feasibility.

3.      Communicate design intent and rationale clearly to stakeholders, developers and cross‑functional teams, clearly explaining trade‑offs, constraints, and alignment with UX principles and accessibility standards.

4.      Apply analytical thinking to identify gaps and propose optimal, feasible design solutions supported by sound analysis and adherence to standards.

5.      Demonstrate a strong understanding of inclusive design and ensure digital services achieve compliance with DSS and accessibility standards.

6.      Analyse problem statements and apply appropriate research methods to generate actionable insights and design strategies that enhance usability and meet user needs.

Technical Skillset

-      Minimum 2 years of hands-on experience in Interaction Design using Figma for wireframing, advanced prototyping and design collaboration.

-      Minimum 1 year of experience applying design system thinking to identify and design reusable UI components that enhance consistency and scalability, with demonstrated proficiency in tools such as Storybook for managing reusable UI components.

-      Minimum 1 year of experience applying accessibility standards in design work, ensuring inclusive user experiences.

-      Working knowledge in HTML/CSS and basic JavaScript and Angular concepts to effectively communicate design intent and understand implementation constraints.

-      Able to apply UX writing principles to craft clear, concise, and user-friendly content for digital interfaces.

-      Knowledge of analytics tools such as Google Analytics or Hotjar for data-driven design decisions.

-      Proficient with Adobe Creative Suite including Photoshop and Illustrator, for visual asset creation.

Applicability of the below skills depends on the scope of the engagement; not all may be required.

-    Usability Testing & Workshop Facilitation: Minimum 3 years of experience in planning and conducting usability tests and co-creation workshops, including applying facilitation techniques and performing in-depth analysis of user feedback.

-    Inclusive Digital Service Design: Minimum 2 years of experience designing for digital accessibility, including the use of tools like Axe, screen readers, and applying inclusive design principles.

-    Visual Design: Minimum 3 years of experience in visual design for branding, UI aesthetics, and creating visually engaging interfaces. 

-    Design Research: Minimum 3 years of experience applying quantitative and qualitative research methods (e.g. interviews, surveys, usability metrics) to drive design decisions.

Experience Requirements

-    3 to 5 years of professional experience in user experience design.

-    Minimum 2 years of experience in designing services for complex systems such as government platforms, financial systems, or enterprise-grade application. The experience shall reflect working in a multi-stakeholder environment, designing scalable, accessible services that complies with the government instruction manual.

Qualification1 Requirements

The UI/UX Designer must possess a degree/ diploma or higher in a relevant discipline such as:

• Interaction Design
• Human-Computer Interaction (HCI)
• User Experience Design
• Graphic Design
• Psychology
• Computer Science/ Computer Engineering
• Information Systems
• or other fields related to digital product or service design.

In addition to academic qualifications, UI/UX Designers with the professional certifications or equivalent training will be considered an advantage. Examples include:

• UX Certification from Nielsen Norman Group (NN/g) or General Assembly
• Accessibility certifications such as Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) from International Association of Accessibility Professionals (IAAP).
• Service Design training from CIID (Copenhagen Institute of Interaction Design) or IDEO U.