You will be part of the team that promotes the company platform's health and ensure authentic, positive community experience.
Responsibilities
- Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
- Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
- Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company's processes;
- Assist in developing education programs to enhance user security awareness;
- Assist in improving internal platforms and tools.
Qualifications
- Bachelor Degree in Computer Science or equivalent practical experience;
- At least 2 years of relevant experience in trust & safety operations, content moderation risk control, or policy enforcement;
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
- Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
- Excellent interpersonal and communication skills to influence and reach agreements with others.
Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
