About the Team:
The Sea Travel Desk is part of the Group COO Office and is responsible for the group-wide international travel policy and process.
Job Description:
- Design, maintain, and ensure compliance with the Sea International Travel Policy, while continuously identifying opportunities to simplify policy application through system design, workflow optimization, and automation;
- Processing requests for hotel and flight bookings in a timely and pragmatic manner in accordance with the Sea International Travel Policy;
- Explore and support the adoption of AI-driven solutions (e.g. intelligent request routing, data validation, anomaly detection, reporting automation) to improve operational efficiency and user experience;
- Working closely with third-party vendors and booking agents to operationalize bookings;
- Maintaining good and proper records of all travel requests and bookings for billing and management reporting purposes through the self-developed travel management system and purchasing system;
- Serve as a key point of contact for travelers by resolving inquiries efficiently and improving clarity through better processes and tools;
- Responding to after-hours travel emergencies and urgent requests;
- Implement continuous improvement initiatives across travel policy refinement, operational processes, system enhancements, and vendor management, including participation in third-party contract negotiations;
- Regular reporting to management on travel demand and patterns, as well as ad-hoc analysis when required; and
- Support special projects related to company travel operations, digital transformation, AI enablement, and cross-functional operational improvements.
Requirements:
- Bachelor's Degree in IT or Business field
- Adaptability to evolving business requirements
- Willingness to learn and perform tasks across the front, middle and back office
- Process-driven with strong execution ability
- Systematic, with excellent attention to details
- Excellent team player, with willingness to go the extra mile for teammates
- Proactive in proposing areas for continuous improvement
- Willingness to adopt AI/use AI as an enabler in his/her daily work
- Work one weekend every 2 months (compensated with off-in-lieu)
