Travel Consultant

Duties and Responsibilities

. Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing

. Respond to client's email within the Service Level Agreement (SLA)

. Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund

. Handle client's documents requirements for VISA applications

. Understand the client's needs in order to provide efficient service at all times

. Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client

. Handle client's feedback and escalate any complaints to the Team Leader and Manager

. Follow up and keep track of ticketing deadlines and schedule changes and inform clients

Requirements

. Fluent in English is a must

. Possesses a basic Diploma/Bachelor Degree, preferably in Travel

. Minimum 3 years of experience in the Travel Industry

. Able to communicate with a wide range of people at all levels, both within and outside the Company

. Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable

. Fluent in Mandarin is preferable