Transformation Manager

Job Description

Metta Welfare Association is seeking a Transformation Manager to drive organisation-wide transformation initiatives that strengthen operational efficiency, digital adoption and service impact. The role will work closely with senior management to lead strategic projects, process improvements and change management efforts across programmes and corporate functions.

Key Responsibilities

• Support senior leadership in developing and executing Metta's transformation roadmap

• Lead digitalisation and process improvement initiatives across HR, Finance, Fundraising, Facilities and programme operations

• Oversee implementation of digital tools and systems and ensure user adoption

• Partner with programme leaders to pilot and scale innovative service models

• Monitor and evaluate programme and project outcomes

• Facilitate change management, staff engagement and capability building

• Develop dashboards, reports and updates for management and Board reporting

• Ensure governance and compliance for transformation and grant-funded projects

Requirements

• Bachelor's degree in Business, Management, Information Systems, Social Sciences or related field (postgraduate qualification preferred)

• Minimum 7-10 years of experience in strategy, transformation, project management or organisational development

• Experience in social service or non-profit sector is an advantage

• Proven ability to manage multi-stakeholder projects and organisational change

• Strong analytical, communication and stakeholder management skills

• Familiarity with digital transformation and improvement frameworks (e.g. Lean, Agile, Design Thinking)

Why Join Metta

Join a mission-driven organisation where you can shape systems, strengthen service delivery and create lasting impact for the community.