Training Operations Assistants

. To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.

. Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).

. Checking and verifying learner's attendances, past module results and approving of current module results in training management's system.

. Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.

. Ensure that enrolment and attendance via TPG is captured promptly.

. Any other Ad-Hoc duties that are training administration related.

Job Requirements

ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

. Good communication skills, both written and spoken.

. Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

. Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

. Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

. A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

. Adaptable, receptive to change and able to thrive in a fast paced environment.

. IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

Please submit resumes to [Confidential Information] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.