Training Manager

1. Job Summary

The Training Manager is responsible for developing, implementing, and continuously improving the company's training and employee development programmes to enhance workforce capabilities, operational efficiency, service quality, and overall business performance.

The role involves establishing structured training systems, conducting training needs assessments, developing training materials, coordinating training activities, evaluating training effectiveness, and ensuring alignment with the company's operational standards and business objectives.

The Training Manager will work closely with the Headquarters, Operations, Human Resources, and other relevant departments to support employee development and maintain consistent training standards across the business.

2. Key Responsibilities

A. Training Strategy & Programme Development

1. Develop and implement annual training plans aligned with the company's business objectives and operational requirements.

2. Conduct training needs assessments to identify competency gaps and development priorities across departments and outlets.

3. Design, develop, and continuously improve training programmes, materials, manuals, and standard operating procedures (SOPs).

4. Establish structured onboarding, induction, technical skills, customer service, leadership, and management development programmes.

5. Develop competency frameworks and training pathways for different job levels and functions.

6. Coordinate with Headquarters to localise and implement corporate training standards and programmes in Singapore and other relevant markets.

B. Operational Training & Quality Standards

1. Plan and deliver operational training for outlet managers, supervisors, frontline employees, and other relevant personnel.

2. Ensure employees are adequately trained in operational procedures, service standards, product knowledge, food safety, hygiene, and workplace safety requirements.

3. Conduct regular on-site training, coaching, and operational assessments to reinforce company standards.

4. Support the implementation of new products, systems, operational procedures, and business initiatives through appropriate training.

5. Identify operational performance gaps and recommend targeted training interventions.

6. Collaborate with Operations teams to improve service consistency, customer experience, productivity, and operational efficiency.

C. Training Delivery & Coordination

1. Organise and facilitate classroom training, workshops, on-the-job training, online learning, and other development activities.

2. Prepare training schedules, coordinate participants, and arrange training venues, materials, and resources.

3. Engage and coordinate with internal trainers, external training providers, and relevant stakeholders.

4. Support the development of internal trainers and establish a structured train-the-trainer programme.

5. Maintain accurate training attendance records, assessment results, certifications, and employee training histories.

6. Manage training-related administrative processes and ensure timely completion of required training activities.

D. Training Effectiveness & Performance Evaluation

1. Establish training evaluation methods and key performance indicators (KPIs) to measure training effectiveness.

2. Assess employee learning outcomes through tests, practical assessments, observations, and feedback.

3. Monitor training completion rates, competency improvements, and the application of acquired skills in daily operations.

4. Analyse training data and prepare regular reports for management.

5. Evaluate the impact of training programmes on employee performance, customer satisfaction, service quality, and operational standards.

6. Recommend continuous improvements based on training results, operational feedback, and business needs.

E. Employee Development & Talent Management

1. Collaborate with Human Resources and department heads to identify employee development needs and high-potential talent.

2. Support career development planning, succession planning, and internal promotion programmes.

3. Develop supervisory and leadership training programmes to strengthen management capabilities.

4. Provide coaching and development support to employees and managers.

5. Promote a culture of continuous learning, professional development, and knowledge sharing.

F. Compliance & Training Governance

1. Ensure training programmes comply with applicable Singapore laws, regulations, and industry requirements.

2. Coordinate mandatory training relating to food safety, workplace safety, and other relevant regulatory requirements.

3. Maintain proper training documentation and records for internal reviews and regulatory inspections.

4. Monitor relevant regulatory updates and coordinate necessary training adjustments with the appropriate departments.

5. Support internal audits and operational reviews relating to training compliance and competency standards.

G. Cross-Functional Collaboration & Other Duties

1. Work closely with Headquarters, Operations, Human Resources, and other departments to align training initiatives with business priorities.

2. Support new outlet openings, operational transitions, and business expansion through structured training programmes.

3. Assist management in implementing organisational development and operational improvement initiatives.

4. Perform other reasonable duties as assigned by management.

3. Job Requirements

1. Diploma or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Education, Training and Development, or a related discipline.

2. At least 3-5 years of relevant experience in training and development, preferably within the food and beverage, retail, hospitality, or multi-outlet operations industry.

3. Proven experience in developing and delivering training programmes, conducting training needs assessments, and evaluating training effectiveness.

4. Good understanding of operational training, employee development, customer service standards, and training management practices.

5. Familiarity with Singapore's food safety, workplace safety, and relevant training compliance requirements is an advantage.

6. Strong presentation, facilitation, communication, coaching, and interpersonal skills.

7. Good organisational and project management skills, with the ability to manage multiple training initiatives independently.

8. Proficiency in Microsoft Office applications experience with Learning Management Systems (LMS) is an advantage.

9. Good command of written and spoken English proficiency in Mandarin is an advantage for coordination with Chinese-speaking stakeholders.

10. Self-motivated, detail-oriented, adaptable, and able to work effectively with cross-functional teams.

11. Willingness to travel to outlets or other business locations when required.