Training Executive

Training Executive - Gym Operations

Primary Responsibilities

1. To identify training needs of Crew and Duty Officers (DOs) and recommend appropriate training to enhance their skills and knowledge

2. To conduct crew training (new PT Crew, Interns and new FT staff who are required to perform shifts) to prepare them to perform at the climbing gyms. The training includes counter service (handle RGP/POS), safety training, safety inspection and use of When-to-Work (W2W rostering system

3. To keep track of performance of crew, interns and Duty Officers (DO) and provide the necessary counselling, retraining.

4. To review OJT and probation checklists of Crew and Duty Officer (DO) periodically

5. To conduct interviews of crew and Internship applicants to assess their suitability for Crew or Intern positions

6. To keep track of First Aid re-certification of DOs and Instructors and arrange required re-certification/renewal

7. To keep track of Wall Supervisor Course of FT staff and Instructors and arrange for the renewal

8. To follow up on the withholding of course fee for training courses completed and advise Payroll to release the fee when bond service has completed

9. To schedule shortlisted applicants for crew training, OJT and probationary shifts

10. To handle crew rostering to ensure optimal manpower to operate the gyms during the week and weekend/PH

11. To promptly respond whenever crew drop their shifts or due to unforeseen circumstances

12. To provide support in terms of employee engagement, enhance retention as part of the employee life cycle

13. To handle crediting of season and multi passes to staff and directors

Secondary Responsibilities

Floor Operations as a Crew / Duty Officer (DO)

- To value-add overall climbing experience and ensure safety and service standards for customers and staff

- To undertake 1-2 shifts a week that may include an opening/ closing shift during the week

- To engage customers and PT Crew and Interns when at the gyms to hear their feedback to enhance customer service delivery and crew rostering