Position Overview:
We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.
What you'll be doing
- Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
- Identifying training needs and designing customized programs to address skill gaps
- Facilitate in-store training sessions on weekdays during retail hours.
- Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
- Providing one-on-one coaching and mentoring to support the professional development of retail staff
- Collaborate with the HR and Operations teams to identify training needs and design customized modules.
- Collaborating with the management team to align training with the company's strategic objectives
- Monitor training effectiveness through feedback and KPIs to refine future programs.
- Maintaining training records and providing progress reports
What we're looking for
- Relevant qualification in a field such as Education, Human Resources, or Business
- Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
- Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
- Strong understanding of adult learning principles and the ability to design effective training programs
- Proficient in data analysis and using metrics to measure training impact
- Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
- Passion for learning and development, with a commitment to continuous improvement
