Training Activation & Automation Program Manager

We are looking for a Program Manager, Training Activation & Automation to lead the activation and delivery of strategic training programs across key APJ customers while improving the scalability and efficiency of training-event operations.

This role combines customer-facing program management, training enablement, stakeholder management, and operational automation.

You will own programs end-to-end—from planning and customer engagement through execution, measurement, and continuous improvement. At the same time, you will identify repetitive operational processes and build simple automations using low-code/no-code tools, scripts, or AI-assisted applications.

This is an ideal role for someone who enjoys working directly with customers and internal stakeholders while also finding smarter, more scalable ways to get work done.

Key Responsibilities1. Training Activation & Program Management

• Own the end-to-end activation of a flagship AI and Data learning program for strategic and top-tier APJ customer accounts.
• Partner closely with account teams and Customer Enablement Architects to understand customer priorities and align training programs with business and technical objectives.
• Coordinate training programs across executives, business users, technical users, and other relevant customer audiences.
• Drive awareness, adoption, and utilization of available Learning & Enablement services.
• Manage multiple training programs and workstreams simultaneously, ensuring timely execution and high-quality learner experiences.
• Build strong, trusted relationships with customer stakeholders and internal teams.
• Monitor learner participation, engagement, program utilization, and other relevant metrics.
• Use program data and stakeholder feedback to identify opportunities for improvement and optimize future delivery.

2. Customer Success & Training Impact

• Demonstrate the business and learning impact of training and enablement programs.
• Partner with customer-facing teams to identify successful training outcomes and opportunities for further enablement.
• Develop customer success stories and case studies demonstrating how training programs contributed to customer success.
• Identify opportunities to expand the use of Learning & Enablement services within strategic accounts.
• Support the broader commercial reach of enablement programs through strong customer engagement and program execution.

3. Training Event Process Automation

• Map existing training and event coordination processes across APJ, including:
• Scheduling
• Registration
• Participant communications
• Logistics
• Event coordination
• Reporting
• Follow-ups
• Identify repetitive, manual, and high-friction activities that can be streamlined or automated.
• Design and implement practical automation solutions using low-code/no-code platforms, workflow automation tools, scripts, or AI-assisted application development.
• Work with tools such as Zapier, Make, Airtable, and similar workflow automation platforms.
• Rapidly prototype and launch solutions, gather feedback from users, and continuously improve them.
• Document automation workflows and processes so they can be easily understood, maintained, and adopted by the broader team.
• Identify opportunities to reduce manual effort, improve data accuracy, increase visibility, and enable the APJ L&E team to scale its operations.

4. Program Reporting & Continuous Improvement

• Establish and maintain program dashboards, trackers, and reporting mechanisms.
• Track key metrics such as training participation, learner engagement, program utilization, customer adoption, and operational efficiency.
• Translate data into actionable insights and recommendations.
• Regularly review program performance and identify opportunities to improve customer experience and operational effectiveness.
• Share program updates, risks, outcomes, and recommendations with relevant stakeholders.

What We're Looking For

• 5–7+ years of experience in program management, customer success, learning & development, training enablement, customer enablement, or a related field.
• Proven experience managing programs or initiatives from planning through execution and measurement.
• Strong customer-facing and stakeholder management experience.
• Excellent communication and relationship-building skills, with strong fluency in English.
• Ability to independently manage multiple priorities and workstreams in a fast-paced and sometimes ambiguous environment.
• A proactive, hands-on approach with strong ownership and accountability.
• Experience identifying operational inefficiencies and implementing process improvements.
• Hands-on experience with workflow automation or low-code/no-code tools such as Zapier, Make, Airtable, or similar platforms.
• Comfortable using scripts, AI-assisted development tools, or simple applications to solve operational problems.
• You do not need to be a software engineer, but you should be comfortable experimenting with technology and building practical solutions.
• Strong analytical and problem-solving skills.
• Ability to work effectively across regional and global teams.