Trainee Technology Specialist
Tekkie Help Pte Ltd is hiring a Trainee Technology Specialist to join our hands-on workshop and field team. You'll repair, upgrade and deliver customer equipment, learn on the job by shadowing senior specialists, and provide friendly, professional support to residential and small-business clients across Singapore. This is an entry level position with a pathway to more senior technology roles within the organization.
Key responsibilities
- Provide desktop support for Windows and macOS diagnose, repair and upgrade hardware.
- Convert analogue media to digital, consolidate photo libraries and remove duplicates.
- Set up and optimise Wi-Fi networks configure DNS and VPN for client access.
- Troubleshoot and configure printers and peripherals.
- Purchase and manage stock record and bill all work accurately in ServiceM8.
- Deliver and collect equipment maintain tidy, safe customer sites and return equipment in excellent condition.
- Shadow senior specialists, undertake self-directed learning and assist colleagues as needed.
Skills and attributes
- Basic to intermediate technical knowledge of PCs and Macs.
- Comfortable with hardware repairs, diagnostics and replacements.
- Willingness to learn networking, VPN/DNS and printer troubleshooting.
- Strong customer service skills and respectful behaviour in customers homes.
- Attention to detail for record keeping, billing and stock control.
- Reliable, punctual and able to work flexibly to meet customer demand.
Hours, pay and benefits
- Working week: 5 days out of 6 (Mon-Sat) typical hours 9:00-18:00 with a 60-minute lunch. Flexible scheduling by customer demand.
- Salary: SGD 2,000 to 2,500 per month
- Commission: Profit-share and sales commission
- Overtime: overtime paid or time off in lieu
- Career development opportunities
Important policies
- Must comply with Singapore PDPA and handle customer data only for the scope of work return or destroy data on termination.
- Responsible for company equipment and stock.
- Non-compete and client non-solicitation restrictions.
- One month's written notice required by either party to terminate (except in gross misconduct).
How we assess you
- Quarterly performance reviews and annual pay review.
- Ongoing feedback from senior technology team
About Tekkie Help
- Small, customer-focused repair and tech support team delivering in-home, small business and workshop services across Singapore. We prioritise professional workmanship, respect for customer homes and businesses, and on-the-job training for staff development.
