Job Description

Own and grow the retreats business for The Longevity Suite across Asia- starting with full commercial and partnership ownership of the Singapore flagship, and building the playbook to expand retreats into future TLS APAC locations. This is a director-level, entrepreneurial role: the person in it runs retreats as their own business, owns the hotel partnership at a strategic level, and makes TLS retreats the brand's most visible growth driver.

. Own the retreats P&L across current and future locations: pricing, packaging, occupancy and margin targets.

. Build TLS Retreats as its own distinctive brand within the TLS umbrella - with a clear business proposition and identity that stands apart while staying true to TLS's overall positioning.

. Own the overall hotel partnership at a strategic level: set the commercial framework, lead negotiations, and hold hotel operations accountable for service levels - ensuring both guest experience and TLS commercial outcomes are delivered.

. Translate retreat programmes designed by the Chief Wellness Officer, Chief Medical team, and Clinic/SpaDirector into sellable, well-packaged commercial offers, and oversee their operational delivery.

. Build and manage the retreat sales pipeline, converting enquiries from travel agents, corporate partners and direct guests into confirmed bookings.

. Manage relationships with the travel trade, agents and DMC partners.

. Develop a partnership programme and curate KOL and celebrity engagement and visits to build brand visibilityand credibility.

. Engage external stakeholders such as the Singapore Tourism Board (STB) to unlock grants, co-funding and other government support for the retreats programme.

. Provide customer insights and analytics on brand positioning to inform retreat design, pricing and marketing decisions.

. Curate a black book ofSingapore's best practitioners (medical, therapeutic, wellness) that retreat guests can access, maintaining quality and fit with TLS standards.

. Direct the Retreats DigitalMarketing Manager and coordinate with the Commercial, Partnerships &Marketing team to align online acquisition with sales and operational capacity.

. Work with the METT OperationsManagers and TLS Spa & Clinic Director on the end-to-end guest journey for retreats: pre-arrival, on-site delivery, and post-retreat follow-up.

. Work with the Spa & ClinicDirector and clinical leads on staffing, scheduling and resource planning for retreat weeks.

. Track and report on retreatKPIs (bookings, conversion, ADR, occupancy, guest satisfaction) as part of theTLS Operating Rhythm.

. Represent TLS retreats at tradeshows, agent trainings and partner events as required.

. Develop the retreats expansion playbook: the commercial model, partner engagement framework, and operating template for launching retreats in future TLS APAC locations.