Be the POC for appeals for external teams, collect business requirements and implement well within Appeal team
Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams
Coordinate the appeal resources to launch new markets
Lead the appeal team internal programs
Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track
Qualifications
Bachelor's degree or equivalent practical experience
Experience in customer service operations and strategy, program, or project management; preferably with experience in product program management
Experience working cross functionally with tech and/or non-tech teams globally
Experience in driving product and process enhancements in a fast paced environment
Preferred Qualifications
Experience in working with stakeholders across different geographic locations
Experience in the E-commerce marketplace platform or Customer Service is a plus
