The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As an Operations and Performance Management Program Analyst, you will be responsible for identifying, improving, and optimizing process and product gaps to drive operational efficiency and accuracy. You will work with stakeholders to understand their pain-points, design sustainable and scaleable solutions, and gain support for optimization programmes.
Responsibilities - Driving process improvement initiatives, leveraging AI assisted features for efficiency and accuracy. - Identifying gaps and areas of optimisation through data analysis and performance tracking. - Providing data driven insights and recommendations for decision making. - Building dashboards and reporting mechanisms to provide transparency into global operational performance. - Implementing scalable and sustainable operational excellence frameworks, and enabling long term performance monitoring. - Produce regular high-quality reports to summarize new trends and business impacts for updating senior management teams. - Perform other ad-hoc tasks related to fraud operations. - Requires international travel and working across global timezones if needed.
Qualifications Minimum Qualifications - Professional experience in operation and investigation related to fraud, abuse, or cybercrime. - Strong project management skills. - Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets. - Knowledge of SQL, Python, or equivalent is a must. - Work well under pressure, and can prioritize high impact workstreams.
Preferred Qualifications - Prior project management or product operations experience is a plus. - Strong project management skills, Project Management certification (e.g. PMP, PRINCE2, Agile) preferred.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok&aposs global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok&aposs mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We&aposre resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
