Ticketing Supervisor

Job ID: 20463

• Location: Central
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,500 (Depending on experiences)

Job Description

The candidate will be responsible for booking, issuing air tickets and correspondence for corporate clients and individual customers.

In addition, should also have Experience of designing Itineraries, costing, booking hotels etc. related travel business with good communication skills, professional skills.

We pay much attention to an applicant with good moral values & teamwork abilities.

• Provide ticketing, hotel reservations, VISA and travel advice
• Issuing tickets/hotels/tours/transfers via online/offline company sources.
• Handing the quotation, reservation & issuance of group tickets
• Oversee our Reservations Team and provide them with assistance when required
• Preparation of travel related documents e.g., Ticket, vouchers
• Liaising with clients, over the phone or via email to discuss their travel requirements, selling Domestic/Outbound Tour Packages. Understanding Client's Package Requirements.
• Prepare, plan and quote travel itineraries
• Making and confirming bookings, issuing invoice
• Handling travel insurance
• Researching destinations and keeping up to date with travel industry news
• Creative thinking new business except for travel business
• Create promotional posters of our products for our official Facebook & Instagram page
• Other ad-hoc tasks (Handling inquires & sales of JR Passes)
• Connections of local travel agency or BTM clients

Job Requirement

• Minimum 1 year of relevant working experience (experience in sales to corporate clients or travel agencies preferred).
• Knowledge and skills in Amadeus (GDS) are highly valued; familiarity with IATA Bsplink (refunds and related matters) is an advantage.
• JR Pass knowledge is optional (can be self-learned).
• Travel Insurance certification is preferred; if not available, successful candidate will be required to complete the course and obtain certification.
• Understanding of Japan outbound travel and Singapore inbound travel markets.
• Basic knowledge of visa processes (China, India, Myanmar, etc.).
• Strong phone and verbal communication skills, with active listening ability.
• Excellent customer service mindset, with focus on quality and client satisfaction.
• Team player who can also manage multitasking independently.
• Experience working with Key Performance Indicators (KPIs) is preferred.
• Exceptional listening, analytical, problem-solving, and negotiation skills.
• Proficiency in Microsoft Office applications.
• Positive attitude and willingness to actively embrace challenges.

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian

EA License No:90C4069

Registration No.: R21101135