Staff Management:Schedule staff shifts to ensure proper coverage.Train and mentor junior therapists, sharing knowledge and experience.Provide ongoing training on new techniques, products, and service standards.Act as a role model for staff, setting a high standard for performance and customer interaction.
Guest and Customer Service:Handle customer inquiries, complaints, and issues to ensure satisfaction.Build rapport with guests to encourage repeat business.Ensure all spa treatments and services meet the highest standards.
Operational Oversight:Manage daily spa operations to ensure a smooth and efficient flow.Maintain the cleanliness and neatness of the spa, treatment rooms, and retail areas.Monitor and maintain inventory levels, order supplies, and manage retail products.
Administrative and Business Support:Assist with administrative tasks, including booking appointments, managing customer records, and completing reports.Contribute to marketing strategies and business development goals.Stay up-to-date on industry trends and product knowledge.
