Test Governance and Operations Manager

Role: Test Governance and Operations Manager

Job Requisition Number: IS-93208

Job Level: 6 – 10 years of relevant experience (L3)

Location: Singapore

Key Responsibilities:

ODC Strategy & Governance

• Support the execution of Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• - Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• - Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.
• - Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• - Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• - Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• - Maintain supplier governance records, assessment documentation, and risk registers.
• - Support periodic reviews of supplier compliance with policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• - Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• - Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• - Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• - Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• - Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Key Requirements:

• Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
• - Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
• - Familiarity with banking, financial services, or regulated environments will be an advantage.
• - Experience coordinating risk assessments, compliance reviews and remediation tracking.
• - Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
• - Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• - Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis.
• - Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.

Technical Skills:

• Offshore Delivery Centre (ODC) Strategy & Governance
• - Third-Party Risk Management & Supplier Governance
• - Business Continuity Management (BCM) & Operational Resilience

Please forward your resume in MS Word format to [Confidential Information] / [HIDDEN TEXT]