Job Description
What To Expect
At Tesla, our Tesla Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We've created one of the most innovative electronic vehicles ever made, and you will help deliver an equally innovative buying experience.
What You'll Do
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeUnderstand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer ProfileEducate and excite guests by answering their questions and providing a tailored experience based upon their interests and agendaDemonstrate a mastery of all Tesla products and services, as well as local incentives for EV ownersHelp Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potentialRegularly update the CRM system to ensure accurate and timely sales and delivery information is available to managementPrepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level
What You'll Bring
Work experience in Retail Sales, Business Development and Customer Service would be an advantagePositive, enthusiastic and passionate about the changes in the personal transportation industrSelf-starter who possesses exceptional time management skills and has great attention to detailAbility to prioritize, manage multiple projects, and adhere to business-critical deadlinesPassionate dedication and ethical approach to sales management and operationsAbility to understand and convey business issues and technical conceptStrong sense of team mentality and reliabilityStrong communication skills in EnglishDemonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentivesAbility to work evenings and weekendsMUST have and maintain a valid driver's license and a safe driving recordWelcome candidates from all industries and backgrounds. Candidates who are passionate about technology and excel in a fast-paced, and Agile work environment are strongly encouraged to apply.