About the Company
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
Job Responsibilities:
- Collaborate with the sales team to develop regional markets for SMS/Voice products. Lead end-to-end client engagement, including needs assessment, solution communication, and technical onboarding guidance. Own customer success, revenue, and gross margin targets for designated regions.
- Conduct regular analysis of SMS/Voice market dynamics, revenue composition, and customer performance within responsible regions. Develop and execute market strategies aligned with business objectives to ensure revenue and gross margin targets are met.
- Work closely with internal teams including operations and procurement to coordinate resources and timelines based on client requirements. Develop and implement service assurance plans to ensure smooth client onboarding and stable ongoing usage.
- Continuously monitor shifts in SMS and voice market demand, resource trends, and competitive intelligence. Proactively share insights internally, contribute to product and strategy optimization initiatives, and drive ongoing improvement of market competitiveness.
Requirements:
- Bachelor's degree or above, with 3+ years of experience in telecommunications, cloud communications, or the CPaaS industry.
- Strong understanding of communications products, with in-depth knowledge of SMS and voice services (e.g., A2P messaging, OTP/verification codes, marketing SMS, voice outbound calls, privacy numbers) across major markets including regulatory policies, market characteristics, use cases, and pricing structures.
- Excellent communication skills, customer insight, and logical thinking. Able to accurately identify core client needs and independently produce professional solution proposals and customer success plans.
- Fluent in English (written and spoken) is required. Proficiency in Mandarin is strongly preferred, as this role involves regular coordination with Mandarin-speaking clients and internal teams across the region.
- Bonus: Prior experience with well-known CPaaS platforms or cloud communications service providers is a plus.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
