Tenancy Operations Executive

Key Responsibilities

. Tenant Helpline Management

. Respond to all incoming tenant requests and issues via helpline (phone, App, WhatsApp, or email).

. Record and track all cases in a systematic log.

. Provide courteous, prompt, and solution-oriented service.

. Repairs and Expense Approvals

. Prepare and submit detailed repair quotations and justifications for expense approval

. Follow up on approval status and update stakeholders accordingly.

. Maintenance Coordination

. Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.

. Ensure timely follow-up on completion and quality of works.

. Troubleshooting Support

. Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).

. Escalate complex cases to appropriate professionals.

. Maintain accurate records of maintenance jobs, approvals, and inspection results.

. Conduct thorough inspections for tenant check-in and check-out.

. Prepare condition reports with photographic evidence.

. Coordinate rectification works post-inspection.

Requirements

. Proficient in Microsoft Office (Word and Excel) and applications saavy.

. Strong multi-tasking, communication and coordination skills.

. Service-oriented with a calm, helpful demeanor.

. Familiarity with residential property maintenance issues will be helpful.

. Familiar with RFQ, invoice, SO/DO processing.

. Some customer service background.

. Detail-oriented and organised.

. Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu.

. Good command of written and spoken English.

. Ability to work in fast-paced environment and independently face end-users.