What The Role Is
This is a temporary positio of 11.5 months with the Temasek SkillsFuture Academy (TSA).
What You Will Be Working On
The executive will be expected to perform the following responsibilities:
- Manage first level enquiries through channels such as emails, calls and walk-ins.
- Assist customers / students with product or service-related questions, issues, and requests.
- Resolve customers / students concerns and complaints effectively, aiming for first-contact resolution.
- Provide admin and logistics support to events (Orientation, Graduation, Partners appreciation event, SkillsFuture Fest etc)
- Oversee TSA One-stop centre to ensure centre is well-maintained.
- Handle admin and ad hoc duties as required.
What We Are Looking For
- Service quality mind-set with good communication skills.
- Meticulous and systematic.
- Team player with high initiative, resourceful and savvy with digital technology.
- Good time management, ability to multi-task and prioritise work.
- Possess good computer applications (e.g. Microsoft Excel, Microsoft PowerPoint and Microsoft Word) skills.
