Job Description

Temporary Case Executive x1

$2,800-$3,200/month

1-year contract

October 2026 - September 2027

Monday-Thursday: 8:00am-5:30pm
Friday: 8:00am-5:00pm
Inclusive of 1-hour lunch break.

Job Responsibilities

Manage service personnel cases and resolve service scheme and benefits-related queries within agreed service standards.
Handle enquiries through phone, email and online channels, providing accurate information on services, benefits, billing and account matters.
Administer service schemes, including eligibility checks, processing and disbursement of benefits.
Support contract administration, including contract extensions and related processes.
Verify and update HR and benefits records to ensure accurate processing and disbursement.
Investigate and follow up on data discrepancies and system-related issues with relevant teams.
Manage appeals and deviation cases in accordance with relevant policies and guidelines.
Maintain accurate case records and handle complaints professionally.
Monitor case progress and contribute to service quality and team performance targets.
Keep updated on changes to relevant policies, directives and service schemes.

Job Requirements

Singapore Citizen.
Proficient in Microsoft Office applications, particularly Excel and Outlook.
Good spoken and written English.
Good communication and interpersonal skills.
Meticulous with strong attention to detail.
Able to manage multiple cases and work independently.
Good customer service and problem-solving skills.

Only shortlisted candidates will be notified.
By submitting your resume and/or personal data, you consent to Seacare Manpower Services Pte Ltd collecting, using, and disclosing your information to clients/business partners solely for job matching, recruitment, and placement purposes.

EA Personnel: Nor Sameshah (R1983642)
EA Licence No: 95C4455