Job Description

Duration: 8 months
Location: West

Job Scope:

1. Outreach to patients to seek enrolment.
2. In charge of the daily monitoring of the dashboard and reviewing patient responses received from the patient fronting chatbot for timely routing and escalation to the CDVC clinical team as per workflow and protocols.
3. Contact non-responsive patients and guide patients to respond using the chatbot where possible.
4. Verify that eligible patients are enrolled and accurately reflected on the dashboard.
5. Update and maintain the patient database timely.
6. Coordinate appointments, referrals, handovers and communication across patients and clinical teams.
7. Ensure accurate, timely documentation of patient interactions, outcomes and escalation across the respective IT systems and applications.
8. Collate and validate data, including enrolment, response rates, patient, outreach attempts, escalations and patient outcomes.
9. Analyse data and identify trends, care gaps, recurring non-response patterns and opportunities to improve operational performance and patient engagement.
10. Prepare regular reports and updates, ensuring information is accurate, complete and readily accessible.
Support audits, service evaluation and continuous improvement initiatives.

Job Requirements: