Temp Customer Service Officer (East) #HZOT

Temporary Customer Service Officer

Salary: 12/hr

Location: Chai Chee

Duration: 3-4 months

Working Hours: Office hours

Job Scope:

. Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.

. Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

. Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.

. Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

. Build sustainable relationships and engage customers by taking the extra mile.

. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Job Requirements

. Min. A Level/Diploma in any field

. Possess good customer handling skills with a positive mindset
- No Experience required as training is provided

If interested, Telegram me @sherrnice or

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[Confidential Information]