Telesales / Telemarketing Professional

Telesales / Telemarketing Professional (Permanent)

Location: Singapore

Industry: Telemarketing (Insurance)

Working Hours: 9:00 AM – 6:00 PM, 5 days per week

About the role

You will market personal line products to customers through outbound effort and handle inbound sales enquiries with high quality customer experience.

Key responsibilities

• Convert leads provided by bank to sales through telemarketing
• Make outbound calls to existing and potential customers to introduce and promote insurance products.
• Handle inbound sales enquiries and provide accurate information on products, benefits and services.
• Handle customer enquiries with confidence
• Correspond with customers through emails
• Liaise with internal departments on policy fulfilment
• Achieve assigned sales targets, conversion rates and other key performance indicators (KPIs)
• Follow up with interested customers and manage leads effectively through the sales cycle
• Perform upselling and cross-selling of relevant insurance products where appropriate

About you

• Minimum GCE O Level / Diploma
• 1–3 years of experience in telesales, telemarketing, outbound sales, call centre sales, inside sales or related roles
• Candidates from banking, insurance, telecommunications, financial services, education, healthcare or other target-driven industries are welcome.
• Confident and comfortable making a high volume of outbound calls
• Strong persuasion, negotiation and objection-handling skills
• Customer-oriented with a strong sales mindset
• Target-driven, resilient and motivated by achieving KPIs
• Excellent interpersonal skills
• A good team player with ability to multitask and meets stringent service standards
• Well organized and systematic in work
• Proficient in Microsoft office and AS400

EA Licence No: 22C1076 | EA Reg No: R1106634