Telephone Operator - Novena

Location: Novena

Working Hours: 42.5hrs/week

Responsibilities:

Answering Calls

- Answer all calls promptly using MHA's approved greeting.

- Provide live support (Mon-Fri, 8:30 am-6:00 pm).

Screening & Transferring

- Route calls to the right officer/department.

- Handle warm/cold transfers and overflow.

Message Management

- Record details (name, contact, message, time).

- Forward via email/SMS/phone maintain a log.

General Support

- Share office hours, address, basic services.

- Use scripts/FAQs for common queries.

Reporting

- Daily logbook weekly submission.

- Monthly summary: volume, response time, complaints.

Data Entry

- Update CRM with accurate caller details.

Coordination

- 1-week OJT collaborate with supervisor

Qualifications & Requirements:

Education

- Minimum ITE Diploma or 3 GCE O-Level passes.

Experience

- Prior experience as a telephone operator or office administrator.

Technical Skills

- Proficient in Microsoft Office (Word, Excel, etc.).

Soft Skills

- Good communication & Team work skills.