Telephone Operator

Responsibilities:

1. Receive Call: Receive incoming emergency calls.

2. Generate Form: Create an Emergency Call Taking (ECT) form via SCDF's incident management system.

3. Gather Details: Retrieve incident details from the caller.

4. Categorize Incident: Determine incident categories based on caller's information.

5. Input Details: Fill in required information into the ECT form.

6. Triage & Advise: Perform telephone triaging and provide medical advisories (for medical calls) as per SCDF guidelines.

7. Route Form: Send the completed ECT form to SCDF's resource dispatcher.

8. Report Issues: Report any system faults or malfunctions.

9. Training: Attend required trainings by SCDF.

10. Confidentiality: Maintain confidentiality of calls and information received.

Qualifications & Requirements:

1. Experience: Preferred: Working experience in a call centre environment.

2. Education: Minimum 4 GCE O Level certifications, including English.

3. Skills:

- Basic computer literacy (Microsoft Office, Internet).

- Good interpersonal and oral communication skills.

- Confident, articulate, and able to work well under pressure