Technology Support III, Prime Finance and Clearing Production Management Support

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Associate in the Corporate and Investment Banking Technology, Prime Finance & Clearing Production Management Support team, you will play a key role in ensuring the operational stability, availability, and performance of our production services across APAC. You will support Prime Finance functions including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting, and other Prime Brokerage activities across a complex, integrated application suite. This role partners closely with Technology and Business stakeholders to drive timely analysis and resolution of day-to-day issues, safe and reliable daily releases, effective incident/crisis management, and strong adherence to Risk & Controls.

Job responsibilities

. Provide day-to-day technical and operational support for Front and Middle Office applications to ensure stability.

. Support end-to-end trade lifecycle applications (locates, trade booking, synthetic trade booking).

. Build strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders.

. Partner with Application Development (AD) teams to implement fixes that improve stability, reduce risk, and minimize manual touches to production.

. Define and track capacity and resiliency metrics strengthen failover and BCP capabilities.

. Enhance observability and monitoring for the trading application suite proactively detect and remediate issues.

. Manage production incidents end-to-end, including timely engagement, escalation, and communications to business, technology, and vendor partners.

. Drive detailed postmortems with AD track followups in ServiceNow for Problem Management.

. Engage throughout the SDLC to ensure smooth onboarding of new applications into Production.

. Plan, review, and execute application change releases with Business, AD, and QA to minimize change-related incidents (including weekend release/DR activities).

. Uphold firm Risk & Controls standards across incident, change, and problem management processes.

Required qualifications, capabilities, and skills

. Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.

. Formal training or certification in production support experience in the financial services industry with 3+ years of relevant experience

. Product knowledge in stock borrow/loan and synthetic prime brokerage.

. Strong experience supporting trade booking platforms.

. Excellent SQL and stored procedure skills experience with Sybase and Oracle.

. Proficiency in Linux/UNIX.

. Scripting skills in Perl and Shell.

. Hands-on experience with ITRS monitoring and observability practices.

. Understanding of networking, connectivity, and low-latency trading environments.

. Strong software/business systems design, analysis, development, and support skills.

. Excellent analytical and problem-solving skills clear English communication ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.

Preferred qualifications, capabilities, and skills

. Experience participating in disaster recovery testing and weekend release activities.

. Familiarity with ServiceNow Problem Management workflows.

. Experience enhancing monitoring and observability for trading applications.

. Exposure to automation initiatives that reduce manual tasks and improve production stability.

To apply for this position, please use the following URL:

https://ars2.equest.com/response_id=39a872d911bd3ee7385b645ae01ac2f4