Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

. Providing business facing technology support to business and operations groups across the Asia Pacific region.

. Working within a follow-the-sun support model with global counterparts

. Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners

. Performing post incident analysis, identifying, tracking and implementing preventative measures

. Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.

. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.

. Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.

. Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

. 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

. Bachelor's degree in Computer Science, Mathematics or a related field

. A proven track record of Production Support

. Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.

. A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.

. Strong analytical and problem-solving skills.

. Able to drive issue resolution across different support teams.

. Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages

. Exposure to AI tools is a big plus.

Preferred qualifications, capabilities, and skills

. Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL

. Strong analytical and problem solving skills

. Excellent written and verbal communication skills to confidently and clearly communicate at various levels

. Excellent communication skills in managing production incidents

. Good time management skills and the ability to schedule workload

. Ability to work under pressure and deliver on time

. Solid working experience in large Financial / Banking Applications

. Proactive, adaptive and independent with proven capability to lead a project initiative

To apply for this position, please use the following URL:

https://ars2.equest.com/response_id=a87510bfc7d3dfbb85eb8633ca64f0db