Job Description:-
- Oversee day‑to‑day production operations across Dash systems, including inhouse and third‑party applications.
- Review and validate Root Cause Analyses (RCAs) and corrective/preventive actions.
- Track recurring operational issues and drive long‑term remediation with engineering and vendor teams.
- Own and enforce the change management process for production systems.
- Coordinate deployment activities across DevOps, application teams, and vendors.
- Maintain comprehensive change records aligned to MAS TRM audit expectations.
- Own end‑to‑end patch management governance for operating systems and middleware andensure patch schedules aligned with compliance timelines and business risk.
- Ensure patching evidence, logs, and reports are audit‑ready at all times.
- Ensure timely onboarding and offboarding, least‑privilege enforcement and proper segregation of duties.
- Coordinate and support periodic access reviews with compliance and risk teams.
- Support audit walkthroughs, evidence collection, and remediation tracking.
- Proactively identify operational non‑compliance risks and escalate them to the Technology and Operations Directors.
- Maintain and update operational runbooks, SOPs, and support documentation, including runbooks for disaster recovery.
- Participate in BCP and DR exercises, validating operational readiness and documentation.
Educational Qualifications:
Bachelor's Degree or Diploma in IT/Computer Science/Computer Engineering or relevant discipline
Work Experience:-
6+ years experience in IT Operations or Systems Operations role
Technical & Professional Skills:-
1. Hands-on experience supporting production systems inregulated or mission‑critical environments.
2. Proven experience managing:
. Changemanagement
. Patch management
. IAM operations
. Audit and compliance processes
Strong understanding of ITIL / operational control frameworks.
