About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
Responsibilities
Leadership & Team Management
- Lead, mentor, and grow the Application Support team responsible for all systems in the bank.
- Build a culture of accountability, responsiveness, and continuous improvement.
- Set performance standards, KPIs, and operational processes for the support team.
- Provide coaching, regular reviews, and guidance to ensure professional development and team motivation.
- Drive operational discipline and ensure the team adopts bestinclass support practices.
Incident & Problem Management
- Act as the highest escalation point for major or critical incidents affecting bank operations.
- Ensure rapid diagnosis, service restoration, and clear communication during incidents.
- Implement structured problem management with rootcause analysis, preventive actions, and permanent fixes.
- Maintain strong coordination with development, infrastructure, security, and vendor teams.
- Drive continuous improvement to reduce the frequency and severity of recurring issues.
Operational Excellence
- Oversee daily operations across all production applications and services.
- Ensure strict adherence to SLAs, uptime targets, and regulatory requirements.
- Manage change and release processes to minimize production risks.
- Develop runbooks, support documentation, and standard operating procedures.
- Ensure robust monitoring, alerting, and reporting mechanisms are in place.
- Drive automation opportunities to reduce manual interventions and improve response times.
Stakeholder & CrossTeam Collaboration
- Partner with business units to understand operational needs, pain points, and upcoming changes.
- Work closely with technology leads, developers, and architects to ensure smooth deployments and stable systems.
- Collaborate with vendors to ensure timely issue resolution, patching, and escalation handling.
- Provide clear updates to senior management and relevant stakeholders on major incidents and risk areas.
Required Skills & Experience
- Strong experience leading an Application Support or Production Support team, preferably in a bank or missioncritical environment.
- Deep knowledge of enterprise applications, system integrations, databases, networks, and monitoring tools.
- Experience in supporting wholesale banking systems in the areas of core banking, payment, internet banking, credit processing system, supply chain finance system, e-signature, e-statement and advice, treasury management system, and digital tokenization system, etc.
- Proven track record of managing major incidents and high-pressure situations.
- Experience implementing ITIL practices (incident, problem, change management).
- Strong analytical and troubleshooting skills with a hands-on mindset.
- Excellent communication skills, able to engage both technical and non-technical stakeholders.
- Demonstrated ability to drive change, improve processes, and lead teams through transformation.
Personal Attributes
- Strong sense of ownership and responsibility for system stability.
- Hardworking, resilient, and able to operate under stress.
- Solve first, investigate later mentality - prioritizing fast service restoration.
- Proactive, detail-oriented, and committed to continuous improvement.
- Confident leader with the ability to influence and manage across multiple teams.
Preferred Qualifications
- Experience in banking, financial services, or similar regulated industries.
- Certifications such as ITIL, PMP, or cloud platform certifications are beneficial.
- Experience with 24/7 operations or global support models.
By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at [Confidential Information].
