Technology Infrastructure Manager

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensures Infrastructure requirements are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives and propose and implement the architecture to meet current and future requirements
• Provide leadership in planning and managing infrastructure operations and production support, systems and database administration and network operations
• Work with Tech project teams, vendors, and management to ensure a smooth and secure operation of Cloud and network services
• Engage users and stakeholders to proactively fulfill their business needs
• Conduct disaster recovery planning, training, and documentation
• Perform proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements.
• Transforming the workplace to remain effective and future ready. This includes collaborating with Tech Team and vendor to transform Modern Tech Workspace.
• Part of the team responsible for the overall system architecture, design, installation, configuration, technical support, and maintenance of cloud transformation
• Collaborate within the team to improve the operational automation for infrastructure operation works
• Manage 24/7 operations, incident handling, maintenance, compliance, and renewal of our Technology infrastructure to support operations
• Manage budget and other administrative functions

Job Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 5 years of experience in IT operations and systems administration, including at least 3 years in a leadership role with experience managing outsourced vendors and service providers.
• Professional certifications such as PMP, CISSP, or CCNA are highly advantageous.
• Experience with Qualys, and cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP) will be an added advantage.
• Strong understanding of ITIL frameworks, IT service management processes, and cybersecurity best practices.
• Hands-on technical expertise with a proven track record in IT infrastructure, systems engineering, and emerging technologies, particularly in: AWS Cloud Services, Microsoft Active Directory (AD) Services, Virtual Desktop Infrastructure (VDI)
• Strong knowledge of enterprise architecture principles, frameworks, and methodologies, with the ability to apply them effectively in projects and operational environments.
• Demonstrated experience in vendor and stakeholder management, including performance governance and service delivery management.
• Practical experience in configuring and supporting network infrastructure, including routers, switches, and wireless access points. Experience with Cisco, Juniper, and Meraki solutions is preferred.
• Good working knowledge of cloud infrastructure and services, particularly AWS and GCP.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with stakeholders across all levels of the organization.

Preferred Candidate Profile

We are looking for a hands-on IT incumbent who combines strong technical expertise with operational excellence, vendor management capabilities, and a passion for driving secure, scalable, and reliable technology solutions in a dynamic business environment.