Technology and Operations Support

Technology and Operations Support Specialist

Location: Singapore

Position: Full-Time, Junior to Mid-Level

About Covalent Capital

Covalent Capital is a pioneering Debt Capital Markets (DCM) data technology company. We build shared systems that drive cost, process, and information efficiency across global debt markets. Our flagship product, OMAS, is currently the fastest-growing data and workflow infrastructure for the primary bond markets.

Role Description

The Technology and Operations Support Specialist is a full-time, on-site role based in Singapore. Covalent Capital's Operations team is the backbone of our business stability and evolution. We are seeking a proactive Technology and Operation Support Specialist to support the smooth execution of our platform activities. This role is dynamic and multifaceted, spanning three core pillars: acting as an Internal Office Technology Support Specialist, a Change & Control Agent to support platform development and mitigate operational risk; and providing Platform Support to ensure daily business continuity.

Key Responsibilities

1. Internal Office Technology Support

• Manage internal employee onboarding and offboarding processes, including provisioning/removing system access for internal and external platforms.
• Maintain IT asset inventories, including end-user devices and software licenses, ensuring alignment with security guidelines.
• Go-to person to manage the technical and administrative tasks involved in the planning, installation and maintenance of the office's hardware and software

2. Change & Control Agent

• Manage the JIRA ticketing lifecycle, including translating client feedback into Requirements Documentation for technology teams.
• Validate product enhancements by conducting use case testing during and after every sprint, ensuring items are comprehensively tested and operational before deploying to production.
• Monitor and documenting operational control workflows and identify control risk gaps, issues or exceptions for timely resolution.
• Perform periodic internal control reviews to ensure compliance with company policies and regulatory requirements
• Coordinate firmwide related critical security exercises, including BCP/DRP tests.

3. Platform Support (Business as Usual):

• Serve as the first responder for user queries, coordinating internal efforts to determine root causes and remediation steps.
• Execute organization and user onboarding/offboarding to the platform.
• Manage email distribution controls, including bounce-back management and user subscription requests.

Qualifications

• Diploma or Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent work experience)
• 1-3 years working experience in finance or technology related industry. Prior experience in IT support role, with experience in fintech is a major plus.
• Possess solid Information Technology skills, including familiarity with web-based platforms, basic troubleshooting, and comfort working with data-driven systems.
• Ability to interpret, analyze, troubleshoot and resolve technical problems.
• Possess good communication skill, including verbal, written and telephone etiquette.
• Strong knowledge of Windows, Mac OS, Microsoft Office, Google Workspace.
• Able to interact well in a team environment, and a strong desire to learn and able to follow policies and procedures