TECHNICIAN

Diagnose, troubleshoot and repair mobile devices

. Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries

. Able to interact positively with customers at the storefront and over the phone

. Ability to multi-task between repairs and customer service

. Other related duties as required

. Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory

. Strategically plan the order of operations to ensure a successful repair

. Provide estimates and quotes

. Glass only replacement on Samsung and iPads

. Microscopic Board work component replacement Hand-solder SMT components,

. remove and replace thru-hole comp without board damage,

. solder wires and cables,

. Diagnosis, troubleshoot and repair mobile devices

. identify assembly and documents issues

. Repair logic board issues from water damage.

Requirements:

. Excellent knowledge of customer service best practice with previous experience

. Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.)

. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing

. Knowledge of mobile devices including manufacturers, operating systems, and network service providers

. Willing to work flexibly and with enthusiasm

. Excellent organizational skills

. Good attention to detail and ability to show initiative

. Ability to demonstrate practical troubleshooting and problem analysis techniques

. Ability to plan and prioritize your workload without supervision