Role Overview:
- The candidate will deliver technical training and provide in-field support to ensure the successful implementation and operation of Company's lighting networks across Asia-Pacific region (APAC).
- This role combines education, hands-on fieldwork, and customer enablement to strengthen Company's regional lighting ecosystem and uphold its reputation for technical excellence.
The Role:
Training & Education:
- Deliver Company's lighting Fundamentals and Advanced Training sessions to customers, partners, and internal teams in both online and in person. Traveling will be needed from time to time.
- Conduct hands-on workshops, online webinars, and certification programs in accordance with Company's training framework.
- Maintain and regularly update training materials, demo kits, and documentation to reflect the latest product updates and best practices.
- Track and manage participant progress, feedback, and certification records.
- Support training-related marketing activity or partner enablement initiatives (E.g.: Lunch & Learn sessions, technical seminars, etc.).
Field Application & Technical Support:
- Provide onsite and remote lighting support for system setup, lighting commissioning and troubleshooting of Company's lighting networks.
- Conduct site evaluations, system checks, and post-installation reviews to ensure project quality and stability.
- Identify and document recurring field issues for escalation to Company's global support or R&D teams.
Cross-functional Collaboration:
- Work closely with the support team to ensure consistent delivery of Company's training and service quality.
- Provide feedback and insights from field experience to improve product documentation and training content.
- Represent Company at technical events, exhibitions, and customer demonstrations where appropriate.
What Do You Need to Have
- The candidate must possess at least a Diploma/Degree in Electrical Engineering or Lighting or any related technology discipline.
- He/she with Certification in Lighting Technology will be an added advantage.
- Candidate must possess at least 3 to 5 years of experience in lighting control systems, lighting applications, or lighting commissioning and installation roles.
- He/she must possess prior experience conducting technical training or customer workshops.
- Strong knowledge of Lighting control protocols, Bluetooth Mesh networks, DALI, and DMX protocols.
- Familiarity with lighting fixture integration, drivers, sensors, electrical wiring and control devices.
- Competent in onsite troubleshooting and commissioning of lighting control systems.
- Proficient in standard digital tools such as PowerPoint, Excel, and CRM/ticketing systems.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-focused, solution-oriented mindset.
- Ability to deliver engaging technical training and manage diverse audiences.
- Self-driven, detail-oriented, and capable of working independently and within regional teams.
- Willingness to travel within the Asia-Pacific region (Approximately 20% to 30% traveling required).
If you think you fulfilled the job criteria above, please send your updated CV to
We would love to hear from you! Please note that only shortlisted candidates will be notified.
