Technical Support Specialist!
Are you passionate about technology and eager to help users resolve complex technical issues We're hiring aTechnical Support Specialistfor a 12-month contract, with a possibility of extension or direct hire!
What You'll Do:
- Provide first-line technical troubleshooting, diagnosing, and resolving software and application issues reported by users.
- Identify, document, and escalate product bugs effectively to engineering and product teams, delivering detailed, reproducible reports.
- Manage and prioritize support tickets within systems like Jira, ensuring timely resolution in line with SLAs.
- Communicate technical solutions, workarounds, and status updates clearly and concisely to users.
- Contribute to our knowledge base by creating FAQs and troubleshooting guides to empower users for self-help.
What We're Looking For:
- Language Skills:Excellent bilingual communication skills in Chinese as you will speak to Chinese stakeholders in the company
- Educational Background:Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
- Experience:At least 1+ years in technical support, QA, or similar roles.
- Technical Skills:Experience with bug tracking systems like Jira, support ticketing systems, and strong problem-solving abilities.
- Capability & Passion:Quick learner, logical thinker, and passionate about technology; able to work effectively with both technical and non-technical stakeholders.
- Technical Writing:Excellent skills in documenting technical issues and solutions.
Bonus Points:
- Basic scripting skills (Python, JavaScript)
- Familiarity with APIs and testing them
- Experience working in Agile/Scrum environments
