Technical Support

Key Responsibilities

. Manage installation, configuration, testing, and operations of client platforms.

. Troubleshoot and resolve client platform-related incidents provide temporary and/or permanent fixes.

. Handle service requests and provide timely status updates to relevant stakeholders.

. Monitor and document system configurations, ensuring compliance with agreed service levels.

. Participate in client platform implementation and upgrade projects.

. Conduct research and evaluation of new client platform tools.

. Provide systems-related technical advice to customers or project teams.

. Manage client platform systems, including changes via the formal change request process.

. Prepare and deliver regular status and performance reports.

. Perform pre-sales support tasks related to client platforms.

. Gather and analyze infrastructure requirements to support business/application needs.

. Establish and maintain facility management standards and best practices.

Mandatory Skills

. Strong knowledge of Windows 10.

Preferred Skills

. Familiarity with Windows 11.

Other Requirements

. Standby Duty: Required (24 x 7).

. Shift Work: Not required.