Role Purpose(s)
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities
- Monitoring network performance and addressing any anomalies or issues promptly
- Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties
- Operates and monitors all systems, applications, network and telecommunication line usage
- Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
- Perform and execute user service requests in accordance with QMS standard.
- Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
- Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
- Day-to-day data center Physical Security Controller to maintain proper security within the data centre
- Maintains and monitors usage of storage media, stationery, etc.
- Generate inventory and statistical reports
- Must be willing to work 24x7 12hr shifts
- Any other duties as and when assigned.
Key Job Competencies
- Good analytical Skills
- Result oriented
- Good communication skills
- Teamwork
Education Requirements
Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic
Working Experience Requirements
- Basic knowledge in PC operations and computer networking.
- Experience in computer operations environment
Skills Required
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Windows and Linux Knowledge
- ITIL Foundation
- Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).
- Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).
- Familiarity with command-line tools and shell scripting.
