Technical Support Manager

Technical Service Manager (UPS System)

The Role:

• Leading and oversee service operations and managing field service team in multiple project sites.

• Provide technical support and expertise to the sales team for pre-sales activities and solutioning

• Customer-focused with the ability to provide high-quality after-sales service and technical support

• Ability to provide proactive maintenance recommendations and solutions to clients

• Support business development initiatives, including technical presentations and client engagements

• Develop, review and improve standard operating procedures for installation and maintenance

Job Requirements:

• Diploma/Degree in Electrical Engineering or related discipline

• Min 5 years of experience working with critical power equipment (UPS, batteries, generators, switchgears), with proven track record in team management

• Prior experience managing or leading a service team in large-scale infrastructure projects

• Experience in rail or mission-critical environments

• Hands-on experience in installation, testing & commissioning, and maintenance of UPS systems (Modular/Static)

• Excellent communication and stakeholder management skills