Technical Support

Job Highlights

• Convenient Location: Walking Distance to Kaki Bukit MRT
• Office Hours: Monday to Friday, 8:30 am to 6:00 pm
• Entry Level Applicants are Welcome, Training will be Provided
• Senior Position is available for those with relevant experience

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Diagnose and perform advanced troubleshooting for software, hardware, and network problems.
• Configure and maintain systems, applications, and user accounts.
• Perform system updates, patches, and maintenance.
• Resolve server, application, and database-related issues when possible.
• Manage IT Inventory for Hardware and Software Assets.
• Maintain documentation for all technical support incidents.
• Handle daily technical support activities on desktop support.
• Providing support to users and being the first point of contact for error reporting.
• Ensure compliance of the IT systems with corporate policy / guideline.
• Travelling to customer's office is required. (Transport claim applicable)

Requirement

• Minimum 1 year of related work experience
• Good knowledge of operating systems (Windows, Linux, macOS)
• Understanding of networking concepts (IP, DNS, DHCP, VPN)
• Strong End User support skill